Privacy Policy

1. Scope of this policy

Quangbinhtravel.vn is operated by Netin Travel.
This policy applies to personal information received
through our website and communication channels for
enquiries, bookings and customer support.

When you use third-party platforms, including messaging
services, social media or payment providers, those
platforms process information under their own
privacy policies.

2. Information we may collect

The information we collect depends on your enquiry
and the services you request.

Contact information

• Your name, telephone number and email address.
• Your contact address, accommodation or pickup location
  when needed.
• Enquiries, correspondence, feedback and support requests.

Booking and service information

• Your selected tour, travel dates and number
  of participants.
• Participant details required to arrange your booking.
• Accommodation, transport, meal and activity preferences.
• Payment records and information needed for invoicing.

Travel arrangements and safety information

Certain services may require your date of birth,
nationality or identification details to arrange tickets,
accommodation registration, insurance or other
travel procedures.

For trekking, cave exploration or water activities,
we may request relevant information about medical
conditions, allergies, swimming ability or assistance needs.

We request this information only where necessary
for the specific service. Please avoid sending sensitive
information unrelated to your enquiry or trip.

Technical information

Our website and the tools used to operate it may collect
technical information, including your IP address,
device type, browser, access time and pages visited.

The information recorded depends on the features in use
and your privacy choices.

3. How we use your information

We use personal information as necessary to:

• Respond to enquiries, recommend itineraries
  and provide quotations.
• Confirm bookings and communicate trip details or changes.
• Arrange transport, accommodation, meals,
  admission tickets and agreed services.
• Complete insurance or other travel procedures
  where applicable.
• Address dietary, accessibility, health
  and safety requirements.
• Verify payments, issue invoices
  and maintain transaction records.
• Handle feedback, complaints and customer support.
• Maintain website functionality, prevent fraud
  and investigate incidents.
• Meet applicable legal obligations.

We use personal information for promotional messages
only where there is an appropriate basis, including
your consent where required. You may ask us to stop
sending marketing messages at any time.

4. Consent and your choices

Where consent is required, we will explain the purpose
of processing and obtain appropriate consent before
proceeding. Visiting our website or remaining silent
does not constitute consent to all uses of your
personal information.

You may choose not to provide information. However,
if certain details are necessary to arrange a service,
we may be unable to provide that part of your booking.
We will explain this so you can make an informed decision.

If you book on behalf of other travellers, please ensure
that you are authorised to provide their information
and that they are informed of this policy.

5. Sharing your information

We do not sell or rent customers’ personal information.

Where necessary, we may share relevant information with:

• Transport, accommodation, meal, attraction and activity
  providers involved in your trip.
• Guides, tour coordinators and staff responsible
  for delivering your services.
• Insurance providers where insurance
  is included or requested.
• Technology, hosting and system support providers.
• Payment, accounting and invoicing service providers.
• Competent authorities in response to lawful requirements.

We limit sharing to the information needed
for the recipient’s role and the relevant purpose.

If a service involves processing or storing personal
information outside Vietnam, we are responsible
for meeting the applicable requirements
for that processing or transfer.

6. Cookies and third-party content

Our website may use cookies or similar technologies
to support essential functions, protect the website,
remember preferences and analyse website use.

Non-essential cookies used for analytics or advertising
must be managed through an appropriate consent mechanism.
You can change your preferences through a cookie
management tool where available, or through
your browser settings.

Blocking certain cookies may affect website functionality.

Embedded videos, maps and other third-party content
may collect information under the provider’s own
privacy policy. Please review the relevant provider’s
policy when using these features.

7. How long we keep information

We retain personal information for as long as necessary
to fulfil the purpose for which it was collected,
provide services, support customers
and resolve related matters.

Contracts, transaction records, accounting documents
and invoices are retained for the periods required
by applicable law. Other information is reviewed
for deletion or anonymisation when it is no longer needed
and there is no obligation to retain it.

If you request deletion, we will review what can be removed
and explain whether any information must be retained.

8. Protecting your information

We are responsible for applying appropriate organisational
and technical measures to reduce the risk of unauthorised
access, use, alteration or disclosure.

Access to personal information should be limited
to people who need it for their assigned responsibilities.
If an incident is identified, we will investigate,
take appropriate action and provide notifications
where required by law.

9. Your privacy rights

Subject to applicable law and relevant conditions,
you may request to:

• Be informed about the processing
  of your personal information.
• Access, obtain or correct your information.
• Withdraw consent previously provided.
• Delete, restrict or object
  to the processing of your information.
• Stop receiving marketing communications.
• Make a complaint or exercise
  other applicable data protection rights.

To submit a request, email

info@quangbinhtravel.vn

with the subject line
“Personal Data Request”
and explain what you would like us to do.

We may request appropriate information to verify
your identity and prevent unauthorised disclosure
or changes. Requests will be reviewed, answered
and handled within the applicable legal time limits.

Withdrawing consent may affect services that depend
on the information concerned. We will explain
any relevant impact when handling your request.

10. Children’s information

We collect children’s information only as necessary
to advise on, arrange and deliver travel services,
subject to applicable consent requirements.

Parents or guardians should provide information
through direct communication channels and avoid
publicly posting children’s identification documents,
addresses or sensitive information.

11. Photographs, videos and feedback

Using photographs, videos or feedback that can identify
you for promotional purposes requires appropriate
notice and consent.

You may contact us to raise a concern or request a review
of how content relating to you is used. We will assess
the request against the relevant agreement
and applicable requirements.

12. Changes to this policy

We may update this policy when our services,
website features or applicable legal requirements change.
The updated version will be published on this page
with its revision date.

If a new processing purpose requires consent,
we will provide appropriate notice and obtain
that consent before proceeding.